Zorvus

We want you to be satisfied with Zorvus. However, our refund policy is limited to specific technical circumstances.

Eligibility for Refunds

Refunds are available within 24 hours of your initial purchase, and only under the following condition:

You can demonstrate with video evidence that core functionality of Zorvus is not working on your system.

By "core functionality," we mean essential features that prevent you from using the service as intended. This includes critical bugs, crashes, or technical failures that make Zorvus unusable.

What's Not Covered

Refunds are not available for the following situations:

Detection by screen-sharing or monitoring software
Slower-than-expected performance or response times
Compatibility issues with specific third-party software
Change of mind or buyer's remorse
Partial use of a subscription period
Subscription renewals after the first billing cycle

How to Request a Refund

To request a refund, follow these steps:

1. Contact Support

Email support@zorvus.in within 24 hours of your purchase.

2. Provide Purchase Information

Include your account email, transaction details, and purchase date.

3. Submit Video Evidence

Record a video clearly showing the technical issue. The video should demonstrate the problem occurring and include your system information.

4. Explain the Issue

Describe what's not working and what you've tried to fix it.

Review Process

Our team will review your refund request within 48 hours. We may contact you for additional information or to help troubleshoot the issue. If your request meets our refund criteria, we'll process the refund to your original payment method.

Refund Timeline

Approved refunds are processed within 5-7 business days. Depending on your payment provider, it may take additional time for the refund to appear in your account.

Alternative Solutions

Before requesting a refund, we encourage you to contact our support team. Many technical issues can be resolved quickly with assistance. We're committed to helping you get Zorvus working properly.

Questions?

If you have questions about our refund policy, contact us at support@zorvus.in. We're here to help.

Refund Policy