Privacy Policy

At Zorvus, we believe your privacy matters. This policy explains how we handle your information when you use our services.

By using Zorvus, you agree to the practices described here. We may update this policy from time to time, and we'll notify you via email when significant changes occur. Continued use of our service after updates means you accept the new terms.

What This Policy Covers

This privacy policy applies to all Zorvus products, services, and websites. It does not cover third-party services you might connect to Zorvus, which have their own privacy policies. When you click links to external sites, you're subject to their terms, not ours.

Information We Collect

What You Give Us

Account Details: When you sign up, we collect your name, email address, and login credentials. If you use third-party authentication like Google, we receive basic profile information from that provider.

Payment Details: Our payment processor (Cashfree) handles your credit card and billing information securely. We only store the last four digits of your card number and expiration date for reference purposes.

Content You Create: Any files, data, or content you upload or create while using Zorvus is stored to provide you with our service. This remains your property.

Communications: When you contact support, sign up for updates, or participate in surveys, we keep records of those interactions.

What We Collect Automatically

Usage Information: We track how you interact with Zorvus - which features you use, when you log in, and what actions you take. This helps us improve the product and troubleshoot issues.

Technical Data: Your browser type, IP address, device information, and operating system are logged automatically. This is standard for any web service.

Cookies and Tracking: We use cookies to keep you logged in, remember your preferences, and understand how people use our service. You can disable cookies in your browser, but some features may not work properly.

How We Use Your Information

We use the information we collect to:

• Provide and maintain the Zorvus service
• Process your payments and send receipts
• Respond to your support requests and questions
• Send important updates about your account or our service
• Improve our product based on usage patterns
• Detect and prevent fraud or security issues
• Create anonymized analytics that don't identify individual users

Sharing Your Information

We don't sell or rent your personal information. Period. We only share your data in these specific situations:

• Service Providers: Companies that help us run Zorvus (hosting, payment processing, customer support tools) may access your data, but only to perform their specific functions. They're contractually required to protect it.
• Legal Requirements: If required by law, court order, or government request, we may disclose information to comply with legal obligations or protect our rights.
• Business Transfers: If Zorvus is acquired or merged with another company, your information may transfer to the new entity.
• With Your Permission: If you explicitly authorize us to share your information with someone else, we will.

Security Measures

We take security seriously and use industry-standard encryption, firewalls, and secure protocols to protect your data. However, no internet transmission is completely secure. While we do our best to protect your information, we can't guarantee absolute security.

You're responsible for keeping your password secure. Don't share it with anyone, and log out when you're done using Zorvus on shared devices.

Your Data Rights

You have control over your information. You can access, update, or delete your personal data through your account settings. If you need help, contact us at support@zorvus.in.

If you want to stop receiving marketing emails, click the unsubscribe link in any promotional message or adjust your preferences in your account.

To delete your account entirely, you can do so from your account page. We'll delete your personal information as soon as reasonably possible, though we may retain some data for legal or operational purposes.

Data Retention

We keep your personal information for as long as your account is active or as needed to provide our services. After you delete your account, we may retain anonymized data for analytics and backups for a limited time as required by law.

Children's Privacy

Zorvus is not intended for anyone under 16 years old. We don't knowingly collect information from children. If we discover that a child under 16 has provided us with personal information, we'll delete it immediately. If you believe this has happened, please contact us at support@zorvus.in.

International Data

Zorvus operates globally, and your information may be processed in countries outside your own. By using our service, you consent to the transfer and processing of your information in these locations. We ensure appropriate safeguards are in place regardless of where data is processed.

Policy Changes

We may update this privacy policy to reflect changes in our practices or for legal reasons. When we make significant changes, we'll notify you by email or through a prominent notice in our application. The "Last updated" date at the top will always reflect the most recent version.

Questions?

If you have questions about this privacy policy or how we handle your data, reach out to us at support@zorvus.in. We're happy to help clarify anything.